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Complaints We Deal With

Complaints We Deal With
Complaints We Deal With

Complaints We Deal With
Complaints We Do Not Deal With
Complaints against the AFSA

Regulatory complaints
Submit your complaint
Report a misleading financial advert

Report an unfair contract term
How We Handle Your Complaint

The complaints that AFSA deals are the following:

 

  • Misconduct or dissatisfaction with an Authorised Firm, Approved Individual, Designated Non-Financial Businesses and Professions, Authorised Market Institution, Ancillary Service Provider;
  • Any conduct that will cause harm to the health of financial services industry in the AIFC
  • Misconduct or dissatisfaction with the activities of the AFSA and/or any of its employees.

 

Here are some examples of the types of complaints the AFSA handles:

 

  • Selling unsuitable financial products;
  • Misleading representations to customers about the characteristic of a financial product or service;
  • Misusing client’s assets;
  • Failing to act in the best interests of customers;
  • Failing to observe high standards of integrity and fair dealing;
  • Failing to observe high standards of corporate governance; and
  • Scams misusing the identity of the AIFC or AFSA.